In this episode, we dive into the concept of effective training, focusing on the idea of "writing it in crayon." Morgan shares a powerful lesson learned from her husband and high school English literature teacher, emphasizing that the best trainers aren't always the most skilled practitioners but those who can break down complex tasks into simple, understandable steps. Morgan discusses how teaching requires a unique skill set that involves stepping back, simplifying concepts, and communicating clearly. She also debunks the myth that those who can do, while those who can't, teach—highlighting the value and importance of teaching as a skill in itself.

Morgan explains practical tips for creating guides and playbooks that anyone can follow, ensuring no room for ambiguity. She recommends tools like Tango and Loom for creating effective guides and underscores the importance of having new employees create playbooks as they are already in the learning mindset.

Key Takeaways:

1. Write It in Crayon: Simplify training by breaking down complex tasks into clear, easy-to-follow steps.

• Teaching vs. Doing: Being skilled at a task doesn’t always mean you’re the best trainer; teaching is a separate, valuable skill.

• Creating Playbooks: Utilize tools like Tango and Loom to create comprehensive guides and consider having new employees write them to capture their fresh perspective.

• Clear Communication: Ensure your training materials are in layman's terms, so anyone can understand and follow them without confusion.

Resources:

Video Resources

• Loom Video

• Zoom

Google Meet Recording

Written Resources

• Tango Guides (Google Extension)

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Website: ⁠www.morganschnabl.com⁠

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